#Blended #program #management #Prince and #Agile methods Part 1

Blended Program Management

I have been involved in project and program management since 1989 across various sectors and more recently have been focused in banking and finance.

I have experience in Prince and Agile methodologies and will expand on the blending of these two methods through the use of user stories (a user experience method) and the positive relationship between waterfall and iteration components in the following parts of this post.

Simply put (before getting into the detail) Prince and Agile = Delivery and in Banking and Finance they can give startling results.

This will not be a shock to many people but I’m not going to be describing the what, but the how.

I have managed some highly complex projects that would have failed if they had been run in Prince or Agile alone.

The clear advantage of blended management processes is that;

the project becomes team centric and affords an environment where success in common and that value is attributed to the correct people

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#Subsistence #UX #Resolution UX #Gain UX or #Advantage UX what results do you get?

Subsistence UX, Resolution UX, Gain UX or Advantage UX ?

What do clients require, what are clients getting and can they tell the difference in the level of UX or do they just not call again?

There is a major problem with user experience UX as it evolves, many projects are not underwriting their solutions with recent and client specific UX research but are relying on past patterns. In turn this has caused the creation of streams or levels of UX capability and delivery; Subsistence UX, Resolution UX, Gain UX or Advantage UX.

Pattern based UX has been added to major software by companies who build static interaction libraries for front end development tools, as if everything in user experience and interactive systems can be or should be limited to the same interactive behaviours as every other system!

When I commission a digital system for a client, I would want to know what has been used already and who else has the same thing.

Subsistence UX

Pattern based user experience, where the person (interaction designer, visual designer, UI developer) providing the service has not conducted UX requirements gathering and UX research. The result of this type of UX is survival but it does not support growth as it was not conceived by understanding targeted users. Many practitioners would not consider this UX at all, but it is what lots of clients are being sold as UX.

Resolution UX

Fixing basic problems with a user experience would at first glance appear easy, but in fact it’s more difficult than working on a green field project, because no matter how bad the experience is, people have become use to it. With existing users involved projects are not a fix problem, it’s becomes a fix and migration problem. UX people should be asking themselves ‘how do I in UX facilitate users moving from one experience to another?’ This requires a mixture of analytics and user workshops (group work) to rapidly find a common interactive language for the systems target audience.

Gain UX

Understanding the motivation, desires and needs of targeted users in defining UX requirements (changing the project/business requirements) enable gain type UX. This type of UX is front loaded (quick wins) on to projects to establish clarity of focus that enables the adoption and rapid integration of complex interactive systems.

Advantage UX

Advantage based UX, is like Gain in that the focus is the user, but at a strategic and architectural level. Almost everyone you ask at the strategic level will say ‘yes we focus on the user’ but they don’t think like the user, they think like someone selling or engaging with the user and are not objective.

Advantage based UX has the rights to questions the reason for projects, by asking ‘what benefit does the user get from this? does this reduce our trusted brand status? etc.’ Advantage is always set by being where there market is often before they know that where they are themselves. How? By modelling user logic, user behaviours, user interaction, external factors upon personas and target markets it’s really complex, that’s why so few people and companies do it.

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Interflora, don’t listen or care about user experience

Last year I arranged several weeks in advance for my wife to get a big bunch of flowers to celebrate our 19 years of marriage. On the day I check when they would be delivered and was assured they would arrive within office hours. They did not arrive and my wife knowing me quite well by now was disappointed, as I was working away from home at the time it created a lot of frustration. We discovered that the flowers were delivered at 7pm to the building security and she got them the next day by going into work on her day off. In response Interflora offered a voucher, frankly a worthless gesture for all the pain that had been caused.

My response has been to never use Interflora again. However Interflora keep sending me unsolicited marketing text messages. I have contacted them three times since November asking them to stop and have used the stop link in the message each time to no effect. Today I got another text from Interflora a company I associate with not caring in the slightest. Would I recommend Interflora? No not even to an enemy, I don’t dislike anyone that much.

I never opted in, I can’t opt out. Interflora what do you think you are doing? Your not building your brand your destroying it, why don’t you listen are you so big now that you don’t have to care about the experience people have of your company?

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