Tag: UX

IA is not another name for UX User experience (UX) and Information Architecture (IA) are very different and have separate… read more #Information #Architecture (IA) is not another name for #User #Experience (UX)

UX is a highly complex set of research tools and outputs, the use of which is dependant upon time, cost… read more Getting #UX done the UX #engagement #process

The UX Triangle The UX triangle is supposed to focus a project on the relationships involved in a project and… read more UX Triangle becomes Bermuda Triangle

Like my last post How to Hire a Head of User Experience this post is not intended to supersede the… read more How to #Hire a #Director of #User #Experience

Head of anything is evocative of responsibility, power and knowledge, but what does Head of User Experience (UX) really mean… read more How to Hire a Head of User Experience

There is a major problem with user experience as it evolves, many practitioners are not underwriting their output with recent ux research but are relying on past patterns. In turn this has caused the creation of streams or levels of UX capability and delivery; Subsistence, Resolution, Gain or Advantage UX.

Doing user experience The first step in user experience needs to be the recognition that every problem is different and… read more #Getting into #User #Experience Part 2

The first step in user experience needs to be the recognition that every problem is different and will require a separate solution, in effect there is no quick fix or standard method.

Setting the scene for user experience to work I have over the last few months had several rants about people… read more #Getting #User #Experience #UX to work with #Clients

Human Centered design (HCD) Human centered design (HCD) is a project approach that puts the intended users (audience) of a product… read more Supporting #Users with #HCD principals

The 90/00’s marketing gimmicks of creating a relationship with your bank are long gone in people’s minds. The problem for the banks is they now for the first time mean it, but have lost a lot of credibility and the confidence of the public.

Clients will often reduce or not pay for UX research, but this is like leaving out a building foundation because no one sees it. A visitors experience is not only defined by the online environment but they bring past experiences, desires and doubts about their current experience.

The psychology of visual location, shape and colour are critical to enable user to understand and interpret their location and expectations of use in any given area. Karl Smith’s research from 2002 defined additional aspects as ‘biographical templates’ that establish key perceptions and personal drivers which are linked to persona’s.

Interflora keep sending me SPAM even though I never signed up to receive anything and keep asking them to stop. Digital communications are a two way process a failure to listen points to incompetence in management and delivery.

In recent years the flaws in user experience design (UX) based in wireframe exercises have become more evident to professional IT people as the business has become flooded with unqualified people.

Websites conversely support users from every experience of life, who while focused on a product or service are not professionals in that product or service.

On the O2 site you can tell it’s all user experience and no information architecture though, everything links so there are no dead ends, unfortunately the information being sought is missing it’s an annoying merry go round.

There are lots ways to elicit UCD requirements so I don’t intend on listing them all here, what I will note are some of the effective ways that I utilise. They can be described as structured, unstructured or a mixture of the two, but importantly the methods produce differing depth of requirements dependant not only on the method but on the skill of the facilitator and the characteristics of physical location used. In effect the method used is limited by the capability of the facilitator.

People focused Requirements Capturing requirements is subject to other peoples availability, this remains one of the most painful parts of… read more #UX #Requirements #gathering #preparation

I have worked with a number of banks and financial services companies mainly in user experience and team management, I… read more #Digital #banking #structure

It is an understood factor in travel that if the journey starts even half a degree wrong then the final destination will be considerably different from where the person intended to be, this is for many why there is a make do culture when working with technology requirements. Unfortunately bad requirements gathering can seriously derail a project before it really begins.

I’m currently working on an iPad blotter app as a white label product is there any interest from financial services… read more iPad Blotter App

Getting into user experience, what you need to know? What will a person need to be able to do to get… read more 12 #UX things you need to know

While any kind of user testing is better than none, usability testing out of context is like testing a car on water, it gives some basic information and not a lot more. If performance and use are important at all, then testing should take place in an environment standard to the expected users.