Security and trust are vital principals in building interpersonal and business relationships. These same principles should be employed to both directly and indirectly communicate with users. The following post shows how the construction of password reset challenge questions tell a narrative story of capability and intention as much as supporting text and brand values of the system and service that is secured by them. Read More

Design thinking in User Experience

Getting into user experience, what you need to know? What will a person need to be able to do to get into user experience; 1. Can you think? Not the most subtle way to ask, but can you be creative? Thinking at the beginning of a project can save a huge amount of money and time Read More

I have been an Agile practitioner a very long time, in fact as an Instructional Designer I was very excited when Agile was created based upon Computer Human Interaction methods and thinking. As one complete fully applied process Agile is astoundingly effective at bringing together all the best capabilities within a project team and totally Read More

UX afinity diagram

While any kind of user testing is better than none, usability testing out of context is like testing a car on water, it gives some basic information and not a lot more. If performance and use are important at all, then testing should take place in an environment standard to the expected users. Read More

UX afinity diagram

User experience has in recent years become the greatest area of fraud and theft in business. The most common request for people involved in user experience is to produce wireframes (low fidelity pictures) a task that a child could do. Read More

The User Interface (UI) is not the User Experience (UX)

There seems to be a huge level of confusion around user experience (UX) but one of the key things is that user interface UI is not the user experience UX Simple digital systems are constructed with several interlinked components; User Interface – what the user sees Interface Logic – what the user can do Logical Read More

Definition of UX by Karl Smith

Philosophy of UX User experience is about making people’s lives better not just changed A persons experience is based in their mind and their emotions and can be established by both actual interaction and reflective (biographical experience) inputs. In UX we define inputs in digital or real world frameworks which enable the creation of solutions Read More

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