Karl A L Smith

human knowledge belongs to the world

analytics

a short guide to Customer Experience

Following on from Karl Smith’s a short guide to Agile Transformation he plans to release another short guide book in 2022 called a short guide to Customer Experience. This new book will show Customer Experience in an end to end…

Do #eCommerce #analytics prove #customer #affiliation?

Analytics for e-Commerce can be split between two contrasting and not necessarily companion aspects. analytics of success in terms of market development, profile or response through hit or link ratings analytics of sales or revenue Dependant upon the purpose of a company’s…

#Definition of #UX

Philosophy of UX User experience is about making people’s lives better not just changed A persons experience is based in their mind and their emotions and can be established by both actual interaction and reflective (biographical experience) inputs. In UX…