Building Trust Without Visibility
Most digital services are built on an assumption that the provider needs to see the customer, their activity, or information about the interaction in order to provide the service. Volume I asks what becomes possible when that assumption is removed….
The Vision Building a Third-Party Ecosystem on ICCA
Most digital platforms think about ecosystems in terms of access. They provide APIs, developer accounts, application marketplaces and integration frameworks. Third parties are invited inside the platform and are progressively granted access to users, identities, data and behavioural information. All…
Why Does Every Digital Interaction Leave a Trail?
Every time we interact online, a record is created. A login. A purchase. A search. A message. A click. Most of us accept this as a normal part of digital life. But why? Why should every interaction generate a permanent…
Why Is My Identity Stored Everywhere Except With Me?
Every few weeks another organisation asks me to prove who I am. My bank knows. My employer knows. My insurer knows. My airline knows. Government departments know. Countless websites know. The obvious question is: Why is my identity stored in…
Why Am I Expected to Trust Everyone?
Every person knows this feeling. You book a holiday. You open a bank account. You use a mobile app. You join a loyalty programme. You visit a website. Each interaction comes with an invisible transaction. Your information in exchange for…
Twenty Years Later: Publishing My 2006 MSc Dissertation
In 2006, I submitted an MSc dissertation based on a research programme that I had independently funded through my own company. In 2026, twenty years later, I have decided to publish that dissertation in its original form. It has not…
How Context Collapse Changed My Thinking About All Me
When I started designing All Me in 2023, I believed the primary problem I was trying to solve was privacy. At the time, my focus was on creating a safer digital environment for people. The concerns were familiar ones: surveillance-based…