Karl A L Smith

human knowledge belongs to the world

Engagement

#Holistic #UX #Customers don’t think or interact along #channels

Business management does not reflect customer (users) activity The management of a businesses online presence is broken up into various channels in order to simplify the management, responsibility and accountability for overall effectiveness and value. However customers (users) are unaware…

Getting #UX done the UX #engagement #process

UX is a highly complex set of research tools and outputs, the use of which is dependant upon time, cost and the clients willingness to accept them. Question 1, why are you there? If the client were to think in…