Ways of Working Organizational Design Service launched Paradigm Interactions

WoW Organization Design Consultancy – Can be remote

Paradigm Interactions offers the service of organizational design consultancy, to meticulously define and organize the structure of companies, create job titles, and allocate resources (i.e. personnel) to improve efficiency and increase productivity. Supporting the making of strategic decisions with regard to company hierarchy and personnel infrastructure.

Experience with the organization, business structuring, business process definition and deployment, recruitment policies and employee reward systems, role and title definition for both senior, mid and junior staff.

Based upon business objectives, strategy, processes and operations. Followed by meticulous planning, analysis and research.

Working with MD’s, Partners and senior managers to make sure the proposed changes are as economical and effective as possible.

Typical Benefits

No two organisations are the same even in the same sectors, but all are focused on common objectives provide product or service, create consumer engagement, transact and establish consumer engagement lifecycle.

Typical areas where value is realised;

  • Increase customer acquisition, advocacy and lifetime value
  • Improved business agility and ability to rapidly respond to change and opportunity
  • Increased credibility, confidence and influence across the business
  • Effective delivery against financial targets
  • Enabling positive behavioural change
  • Fostering a human centric, transparent, trustworthy and agile culture
  • Viable, scalable and actionable roadmap to deliver innovation and change
  • More consistent and sustainable profitability and business growth
  • Successful, timely delivery of evidence based transformative change
  • More satisfied and engaged employees with increased retention and productivity
  • Builds flexibility into business DNA
  • Supports culture of next best action
  • Creates a focus on work that delivers value
  • Reduces management overhead, bureaucracy and timelines
  • Delivers transparent and scalable working practices
  • Enables idea to value workflow for executive to customer engagement
  • Delivers flexible portfolio management
  • Enables continuous and market responsive evolution

Overview

New Ways of Working Programmes are now quite common in major organisations, this consultancy service is intended to offer a holistic approach to WoW. It is imperative to be holistic in establishing new ways of working as boundaries to old ways of working in portfolio management, finance, ITIL and HR can very quickly become an impediment to transformation if they are not considered as part of it.   

Strategy

  • Identify, agree and prioritise new ideas and opportunities to generate business value
  • Validation and endorsement of decisions and approach
  • Enhanced cross-business collaboration, communication and buy in
  • Agree and define actions and a feasible roadmap
  • Gain context and insight to enable faster, more informed decisions and actions
  • More perceived objectivity without political bias

Return on Investment

Exact returns are difficult to stipulate without a scope definition however there are a number of themes;

  • Flattened hierarchy as management becomes systemic giving a 10% to 40% FTE reduction of management and increasing the producer to non producer ratio
  • Increased throughput of value creating work (up as much as 60%) as unplanned work is revealed and dramatically reduced (down as much as 60%)
  • Increased visibility at executive leadership level with new capacity to refocus the entire organisation every three months
  • Operational measurement of all work to indicate blockages in the flow of work to provide continuous improvements
  • Operational flexibility as the focus moves to skills and teams over time served and individual role
  • Staff galvanization and focus as pay and rewards become team based and transparent

Approach

The consultancy service takes a building block approach so that the client always has a clear line of sight on what they get for their money. Each of the following steps builds a bespoke client service, responsive to both the experience and context of the client. Additionally is allows for course correction as part of an iterative engagement focused on the client Subject Matter Expertise augmented by Transformation Consultants with numerous framework experiences.  

Engagement

  • Initial consultancy to define scope – 2 to 4 weeks to be agreed in writing prior to commencement
  • Proposal presentation to refine scope – 1 to 2 weeks to be agreed in writing prior to commencement

Consultancy

The exact components and size of work will be defined during the engagement phase

  • Delivery strategy document
  • Benefits proposal document
  • Delivery model proposal document
  • Governance model proposal document
  • Scaling strategy document
  • Target operating model proposal document
  • All staff HR contracts review action
  • Pilot proposal for first area document

Delivery

  • Team building – size and locations defined in consultancy
  • Support document creation
  • Training strategy
  • Communications strategy

The delivery team will change over the course of an engagement in the following way;

  • 2% of total team in Engagement
  • 10% of total team in Consultancy
  • 30% of total team in Delivery for pilot delivery
  • 100% of total team in Delivery for scaled delivery
  • 30% of total team in Delivery for hand over to in house delivery teams
  • 10% of total team in Delivery for hand over to in house leadership teams

Example

Actuals for delivery in an organisation of 90,000 people in 8 main locations globally

  • 4 consultant team in Engagement
  • 20 consultant team in Consultancy
  • 60 consultant team in Delivery for pilot delivery
  • 200 consultant team in Delivery for scaled delivery
  • 60 consultant team in Delivery for hand over to in house delivery teams
  • 20 consultant team in Delivery for hand over to in house leadership teams

Timeline

Timelines are subject to scope, complexity and team size the above was 2 years.

Our Requirements of You

  • Ensuring an executive sponsor from your organisation is allocated to the engagement, communicates the rationale behind it and signs off any ‘Terms of Reference’
  • Assisting in all possible ways to ensure that a contract, (and confidentiality agreement where necessary) is in place, in advance of any work commencing
  • Ensuring all support is in place and access is granted for all and any required data, processes, policies, meeting rooms and nominated resources to enable successful delivery of the engagement
  • Ensuring sponsor availability within the agreed timeline, to resolve any significant issues that may impact the timely completion of the engagement, if not resolved in a timely manner.

Our Commitments to You

  • Provide support throughout service delivery using our World Class Professionals and Subject Matter Experts
  • Provide high quality deliverables in a timely manner and in line with agreements upon engagement with the client. (Any changes to this will be mutually agreed in writing, in advance, between all involved parties)
  • Provide deep insights and genuine value-add in all possible areas throughout the engagement
  • Provide progress updates and feedback at regular intervals, agreed in advance or at the engagement ‘kick off session’
  • Respect all personal and professional development of client team members throughout the engagement

Deliverables WoW Organisational Transformation

  • WoW service design of organization
  • WoW enacted service design as pilot
  • WoW enacted service design as organisational transformation
  • WoW target operating model
  • WoW replacement for ITIL
  • WoW enterprise work funding model
  • WoW enterprise roles definition
  • WoW communications
  • WoW training

Service Delivery Model Project Based Engagement

Project based engagements operate on the basis of agreeing work and any outcomes or milestones for delivery in advance of commencement of any engagement in a ‘Statement of Work’. Prices are fixed for the agreed deliverables and should changes be required, these may incur changes to delivery costs. Payment for Project Based Engagements are agreed on a case-by-case basis, giving consideration to risk, contract value, client payment history, relationship longevity and duration.

WoW Completed Projects

  • NatWest Banking Group (RBS) Retail Bank
  • NatWest Banking Group (RBS) Commercial Bank
  • NatWest Banking Group (RBS) Group
  • Wipro – Wipro Digital

Service Pdf with Contact Details below;

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Amateur Business Agility or Ways of Working will cause Business Carnage

No one would let someone have a go at Brain Surgery yet Company Boards will let both large Blue Chip consultancies (supposedly to manage risk) and Internal Staff (to save money) have a go at Business Agility (Agile Transformation, Ways of Working, Operational Transformation or Optimisation). 

No one would let someone have a go at Brain Surgery yet amateurs are playing with the future of many Companies and Organisations

Karl Smith, 2017

Things to consider in hiring Business Agility “expertise” which should be interrogated

The first and most important thing to recognise is that Business Transformation is the skill and Agile is the passion. Hiring Agile Coaches to do Business Transformation is business suicide. Likewise hiring Business Transformation people with no experience of Agile Delivery is also business suicide. Lastly business people need to accept they will be challenged by an actual expert, they will listen and try to evolve the organisation, not break it to make it, but build on what’s there. They won’t try and do what they have done before they will first try to understand your business, your objectives and strategy and then create a proposal on how and where to start. They won’t go big bang, they will propose a pilot of an end to end function that cross cuts the organisation to test what can be done and what level of benefit it will offer.

Business Agility is slow before it gets fast, small before big and wrong before it becomes right.

Karl Smith, 2018

No Business Agility programme is 100% successful 

I worked on a programme where a very well known Blue Chip consultancy claimed 100% success on a previous Business Agility programme. We asked for the name of the client and a contact, neither were available. They arrived on site through a business unit who had read their sales pitch online and believed it. We spent 6 months trying to get them to understand the basic concepts of Business Agility however their mind sets were toward creating standard patterns they could own and reuse, somewhat horrifically also reinventing Agile terminology to own it (it was very embarrassing). Due to their general ignorance on Business Agility they were on an outcomes based contract that could never be completed as professional Business Agile Transformation is not time boxed and outcomes are very hard to predict, as takes years to adopt in existing organisations.

Business Agility Transformation contracts cannot be outcomes based in the normal ways as the transformation is a mixture of mindsets and practices, artifacts can be created but they don’t denote DONE.

Karl Smith, 2017

No Business Agility programme is ever Complete

As with the previous section Business Agility, Agile Transformation and Ways of Working are all essentially the same thing. The transformation cannot be time boxed and in fact should evolve over time, adapting to meet the needs of the clients market and their business.

Business Agility Transformation is both an evolution and a revolution meaning that it keeps on going forever and adapts to enable the business to adapt

Karl Smith, 2017

No Business Agility programme is created by “Hero’s”

The notion that one person delivers Business Agility is a total fallacy, it’s a team activity where every person willing to participate aids the outcome. Avoid Agile Hero’s it’s unlikely they understood what it took to deliver Business Agility and would not be able to replicate it without their previous team.

No Business Agility programme is focused on one part of an organisation only

It’s a little odd but there is a lot of NIMBY’s in Transformation. The ‘Not in my backyard’ is quite prevalent in enterprises. Executives and Senior Managers are happy for someone else to change but are very unhappy at being asked to change themselves. Impacting their carefully crafted careers often meets extreme resistance. So Transformation is often focused on the path of least resistance.

Business Agility only works when the board, finance, legal, HR, portfolio, programme and project levels embrace it too, everyone is changed

Karl Smith, 2017.

Because Business Agility is totally interconnected, there needs to be an expectation that both Business Agility and Current Business practice will run at the same time. This will mean that Risk Management will require two taxonomies and two different processes to be run at the same time. This is essential as in flight work cannot be stopped while transformation work is piloted and then launched as the standard practice. Long term work may not also be converted to a new way of working so the management and structure of it may persist for many years until complete. Selection of these long term programmes would require a risk assessment againsts agreed deadlines or regulatory compliance.

No Business Agility programme was universally liked and did not have “Rebels and Dissidents” who were very senior

Change is unexpected in hierarchical organisations, in fact people have over the years fended off a lot of transformation and change. People have become adept at swallowing up the transformation funds and ensuring the delivery of nothing. Transformation and change are for very many organisations counter culture, to be endured till they run out of money or patronage so that the old order can reassert itself in a very public way.

There will always be rebels and dissidents in the situation of transformation and change so the question is not how to discover them but how to mitigate their impacts. In my previous experiences we have set up a taskforce to deal with the impacts of rebels and dissidents. Like them direct action is not the way, in fact we created broad strokes with wide transparency to deal with misinformation so that the purveyors of such would cripple their own networks with obvious untruths (against the now public truth). This is one method of around eight functional mitigations. If you want the rest, Business Agility as a service is available through Paradigm Interactions Inc. globally.

No Business Agility programme did not fundamentally change portfolio management 

While the primary focus of many organisations is their output it is impossible to improve this until the input is transformed also. You can’t change production or delivery of services or products until you change how its led, managed, funded and how people are contracted or valued.

No Business Agility programme did not fundamentally change how finance works

If your funding for work is based upon supporting specialist based departments being funded or portfolios with programmes and projects being funded, then Business Agility changes both these models.

No Business Agility programme did not change the contracts for all staff and vendors

Moving from a specialist based department or programmes and projects system changes what people do for a living, where they work, how they are assessed and how they are valued, hence paid.

No Business Agility programme did not create a work type taxonomy

I think many people will be asking “what is a work type taxonomy”, well its a description of work that has value to the organisation a common taxonomy would be;

  • Business initiated work
  • Technology initiated work
  • Technology maintain and support work
  • Unplanned work

Hopefully your Business Agility consultants don’t broach this subject the day after this is posted on LinkedIn.

No Business Agility programme did not change the ratio of producers to non-producers in a positive way

Something quite shocking about how organisations have evolved since the second world war is that the number of people who make money or achieve the actual intent of an organisation ‘producers’ is dropping and managers and administrators ‘non producers’ is rising. In some organisation for every 10 people only 3 are producers in commercial organisations this 30% make all the money and deliver all the services that justify the 70%. A major outcome from Business Agility is the redistribution of non producers, refocus or their loss. Most organisation have large administrations functions that can be reduced by 90% or more by the implementation of Business Agility. If you want to know how, Business Agility as a service is available through Paradigm Interactions Inc. globally.

No Business Agility programme increased the number of staff instead of redeploying them

The way most organisations deal with change and transformation is to absorb its funding mainly through hiring of staff. However in Business Agility most new staff are short term hires to deliver the guide rails for transformation and change or are converts from existing old ways of working, with the exception of a few specialists to support the transformation strategy.

No Business Agility programme was delivered by posers and playbook users

Three huge consultancies all failed to deliver on one programme because they were not focused on understanding and building the client company only proving they should be paid. We got rid of them, from the consultancy work and moved them to admin work in that they were not all that useful either.

No Business Agility programme was delivered by Agile Fanatics (Evangelists) and Framework users

Extrapolating frameworks into reality is rather difficult, but it supremely better than attempting to cookie cutter businesses or organisations into frameworks. A transformation is symbiotic not a replacement of one incomplete and nonresponsive working practice with another one. Transformation by its very nature adopts and adds to the existing, getting that balance is essential, least the essence of a business or organisation become lost.

No Business Agility programme was completely delivered by internal staff

As much as Businesses and Organisations want to be in control of their futures they will attempt transformation and change themselves without external involvement. There are a number of reasons for doing so, but essentially it comes down to control and managing unpalatable truths. This is also the reason they often fail to deliver real transformation or change. This is the point of bringing in externals, they can be the bad guys without it affecting their career in the business or organisation. Being external they can share bad news and define options to deal with them without preference to any persons agenda. To deliver of Business Agility then, independence is essential to ensure that agility does not simply mask another restrictive and controlling agenda, which is open for business by compromise and for allegiance gains.

Businesses and Organisations need some bad guys, that’s the role of external Business Agility consultants

Karl Smith, 2016

No Business Agility programme was understood by HR internal staff and did not fundamentally change their work

Transformation is simply not the HR skill set, though many are now hiring Transformation Consultants the agendas a quite clear when the work is done. HR are great at Policy and BAU but creative and unrelenting Transformation work, incapable by mindset.

Business Agility is Delivered by non partisan (not seeking to expand engagement) Transformation Consultants with a personal Agile story

These people are rather hard to find, impossible to find in large consultancies because this is counter culture. Staff in large consultancies infiltrate and spread it is essential to their business model.

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#BusinessAgility is about #people not #technology #mindsets not #toolsets and #value not #productivity

Business Agility is about people not technology, mindsets not toolsets and value not productivity

As mindless as many organisations think their workers, they are not in the slightest led by others. They in fact appropriate information through their own lenses, against their own rational, values, cultures and experience to date. With this much translation its not a surprise there is such a huge loss in critical path focus and interaction.

Agile

For many Agile is a thing that happens to Software and Technology people and nothing to do with Executive Management, Business Strategy or the Business in general. However there have been notable advances in how the concepts of Agile DevOps are brought into business enablement since 2016. The evolution includes Enterprise Agility and Business Agility, Agile being location agnostic can be applied anywhere.

People not Technology

It’s easy to focus on Technology as a solution to problems, but it cannot solve poor processes (or business models) and human engagement (or non engagement). The Agile DevOps focus is therefore people, being the high value resources for complex solutions and the low value for repetitive activities that could be and should be templated or automated.

Mindsets not Toolsets

What organisations need is behavioural change, digging people out of entrenched mindsets that are localised around their skillsets and work and think in ecosystems around the whole lifecycle of work that adds value to the organisation and its customers.

Value not Productivity

Not all work is valuable, in fact producers (those who do the work that bring in value) in most organisations ratio is dropping compared to non producers (managers, support functions). In some organisations for every three people who produce value there are seven non producers, all are productive but the three producers are funding the non producers.

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