Governing Without Surveillance
Modern organisations have built much of their governance around visibility. We monitor activity. We maintain records. We analyse behaviour. We create audit trails. We use information to identify risk, demonstrate compliance and provide organisational oversight. This has created a deeply…
Why Does Everything Online Seem to Want Something From Me?
Open almost any digital service and something is competing for your attention. Click this. Watch this. Buy this. Read this next. Stay a little longer. Come back tomorrow. We have become so familiar with these prompts that they barely register…
Designing for Human Autonomy
Most digital systems are designed around the needs of the organisation. They collect information, observe behaviour, measure engagement, create profiles and use what they learn to influence what happens next. Volume II asks what changes when the individual, rather than…
Building Trust Without Visibility
Most digital services are built on an assumption that the provider needs to see the customer, their activity, or information about the interaction in order to provide the service. Volume I asks what becomes possible when that assumption is removed….
Why Do We Assume Organisations Need To See Everything?
Modern organisations are built around visibility. We monitor. We analyse. We track. We measure. We justify these activities as necessary for security, compliance, operations and customer service. But what if we’ve mistaken visibility for necessity? For decades, digital systems have…
Why Does Every Digital Interaction Leave a Trail?
Every time we interact online, a record is created. A login. A purchase. A search. A message. A click. Most of us accept this as a normal part of digital life. But why? Why should every interaction generate a permanent…
Why Is My Identity Stored Everywhere Except With Me?
Every few weeks another organisation asks me to prove who I am. My bank knows. My employer knows. My insurer knows. My airline knows. Government departments know. Countless websites know. The obvious question is: Why is my identity stored in…
Why Am I Expected to Trust Everyone?
Every person knows this feeling. You book a holiday. You open a bank account. You use a mobile app. You join a loyalty programme. You visit a website. Each interaction comes with an invisible transaction. Your information in exchange for…