Designing for Human Autonomy
Most digital systems are designed around the needs of the organisation. They collect information, observe behaviour, measure engagement, create profiles and use what they learn to influence what happens next. Volume II asks what changes when the individual, rather than…
Building Trust Without Visibility
Most digital services are built on an assumption that the provider needs to see the customer, their activity, or information about the interaction in order to provide the service. Volume I asks what becomes possible when that assumption is removed….
The Vision Building a Third-Party Ecosystem on ICCA
Most digital platforms think about ecosystems in terms of access. They provide APIs, developer accounts, application marketplaces and integration frameworks. Third parties are invited inside the platform and are progressively granted access to users, identities, data and behavioural information. All…
Why Do We Assume Organisations Need To See Everything?
Modern organisations are built around visibility. We monitor. We analyse. We track. We measure. We justify these activities as necessary for security, compliance, operations and customer service. But what if we’ve mistaken visibility for necessity? For decades, digital systems have…
Why Does Every Digital Interaction Leave a Trail?
Every time we interact online, a record is created. A login. A purchase. A search. A message. A click. Most of us accept this as a normal part of digital life. But why? Why should every interaction generate a permanent…
Why Is My Identity Stored Everywhere Except With Me?
Every few weeks another organisation asks me to prove who I am. My bank knows. My employer knows. My insurer knows. My airline knows. Government departments know. Countless websites know. The obvious question is: Why is my identity stored in…
Why Am I Expected to Trust Everyone?
Every person knows this feeling. You book a holiday. You open a bank account. You use a mobile app. You join a loyalty programme. You visit a website. Each interaction comes with an invisible transaction. Your information in exchange for…
All me and the Emergence of the ICCA Framework
The engineering work undertaken for All me has produced a set of architectural solutions that extend far beyond the requirements of a single application. During the development process, it became clear that the mechanisms required to deliver user independent identity,…
Why the Future of Digital Trust Will Be Post-Visibility
Over the past decade, digital communication has been shaped by a simple assumption: providers must see everything. Identity, metadata, behavioural signals, device fingerprints, timestamps visibility has been treated as a prerequisite for trust. But what if visibility is the problem?…