Situational awareness drives open IoT Ecosystems not visual interfaces
The foundation for this thinking goes back to a notion of the ‘social life of things’ . If things themselves exist and have a number of trajectories and states then those things also potentially have accessible and useful human touch…
#IoT #Products for the IoT #Economy, its all about #Productization
It should be clear by now to observers of how businesses who are being successful are changing. For them IoT is not just another name for Technology or a Delivery Channel but it is a Pervasive Customer Engagement Productization. As…
5 User Experience (Customer Journey) lies, damn lies and absolute myths
1. Anyone can do user experience, nope! I meet a lot of people claiming to do user experience, process and deliverables aside, they don’t have a usability background so they cannot do user experience. User experience is a solution capability based upon…
Cognition Clash in the IoT SXSW16
Thank you to everyone who attended our (Karl Smith and Thom Heslop) talk at SXSW16, it’s the start of a long road into a really complex and contextual problem. But being silent in the crowd as the King walks by…
#Cognition #Clash in The #Internet of #Things
I’m speaking at SXSW Interactive 2016 on Cognition Clash in The Internet of Things, if your in Austin, TX let me know? The IoT is the next great opportunity for business enterprises to engage with customers. However there is no unified…
#Customer #desire leads #disruptive #innovation
A great deal of effort is being spent on customer experience and user experience that misses the point, experience is about desire, not process or fulfilment. Desire drives behaviour Thomas Hobbes (1588–1679) proposed the concept of psychological hedonism, which asserts that the…
12 #UX things you need to know
Getting into user experience, what you need to know? What will a person need to be able to do to get into user experience; 1. Can you think? Not the most subtle way to ask, but can you be creative? Thinking…
#Context matters in #Usability
While any kind of user testing is better than none, usability testing out of context is like testing a car on water, it gives some basic information and not a lot more. If performance and use are important at all, then testing should take place in an environment standard to the expected users.
Welcome to my blog
About Karl Smith Karl Smith works globally with directors, stakeholders and customers of multi-national enterprises across all verticals and technology stacks whose focus is on new concepts and capabilities that drive customer engagement, interaction and retention. He creates digital companies,…