Tag: risk management

What If My Customer’s Behaviour Wasn’t Part of My Business Model
Posted in Business Management Business Transformation Change Management

What If My Customer’s Behaviour Wasn’t Part of My Business Model

For much of the digital economy, the customer relationship has expanded far beyond the original transaction. Someone buys something. But… read more What If My Customer’s Behaviour Wasn’t Part of My Business Model

Does Accountability Require Everyone to See Everything
Posted in Business Management Business Transformation Change Management

Does Accountability Require Everyone to See Everything?

Organisations need accountability. Someone needs to make decisions. Someone needs the authority to act. Someone needs to own the outcome… read more Does Accountability Require Everyone to See Everything?

Does Organisational Control Really Require More Oversight
Posted in Digital Strategy Future of Work

Does Organisational Control Really Require More Oversight?

Most organisations respond to complexity in familiar ways. More reporting. More approvals. More controls. More governance. More management visibility. When… read more Does Organisational Control Really Require More Oversight?

Do We Really Need to See Everything to Manage Risk
Posted in Business Strategy Consulting Business Transformation Change Management

Do We Really Need to See Everything to Manage Risk?

Risk management has traditionally depended on information. Collect more. Monitor more. Retain more. Analyse more. Identify patterns. Spot anomalies. Create… read more Do We Really Need to See Everything to Manage Risk?

Why Do We Assume Organisations Need To See Everything?
Posted in Business Management Business Strategy Consulting Future of Work

Why Do We Assume Organisations Need To See Everything?

Modern organisations are built around visibility. We monitor. We analyse. We track. We measure. We justify these activities as necessary… read more Why Do We Assume Organisations Need To See Everything?

Why Does Every Digital Interaction Leave a Trail?
Posted in Customer experience Human Centred Design (HCD)

Why Does Every Digital Interaction Leave a Trail?

Every time we interact online, a record is created. A login. A purchase. A search. A message. A click. Most… read more Why Does Every Digital Interaction Leave a Trail?

Why Is My Identity Stored Everywhere Except With Me?
Posted in Cybersecurity New Ways of Working Online Security Privacy by Default

Why Is My Identity Stored Everywhere Except With Me?

Every few weeks another organisation asks me to prove who I am. My bank knows. My employer knows. My insurer… read more Why Is My Identity Stored Everywhere Except With Me?

WHY AM I EXPECTED TO TRUST EVERYONE
Posted in Business Strategy Consulting Future of Work Organisational Design

Why Am I Expected to Trust Everyone?

Every person knows this feeling. You book a holiday. You open a bank account. You use a mobile app. You… read more Why Am I Expected to Trust Everyone?

PSC Engagements
Posted in Future of Work

From Umbrellas to PSCs Navigating the UK’s New Contractor Risk Landscape

The UK contingent labour market is undergoing its most significant transformation in two decades. Two legislative changes the Employment Rights… read more From Umbrellas to PSCs Navigating the UK’s New Contractor Risk Landscape

AI Governance Is Failing Because It Eliminates Opportunity
Posted in AI AI Governance Augmented Intelligence Bayesian Probability

AI Governance Is Failing Because It Eliminates Opportunity: Why deterministic controls cannot deliver outcome-optimising decision-making

Why deterministic controls cannot deliver outcome-optimising decision-making Across industries, AI governance has become a priority. Boards are demanding clarity, regulators… read more AI Governance Is Failing Because It Eliminates Opportunity: Why deterministic controls cannot deliver outcome-optimising decision-making

Business concept of success and an innovative individual with a different way to succeed using advanced technology as a 3D illustration .
Posted in Asset portfolio management Banking e-Commerce Financial Services Investment Management Transformation Projects

Daily P&L for Finance Risk and London Markets

Some people may be astonished to know that daily profit and loss (P&L) exists let alone the capability to delivery… read more Daily P&L for Finance Risk and London Markets

Posted in Banking Change Management Technology Risk

Silverlight ends in 2021 but Banks still selecting it

I remember being in the discussion at a state owned investment bank when the discussion was being had about which… read more Silverlight ends in 2021 but Banks still selecting it

Posted in Competitive Advantage Human Centred Design (HCD) User Experience (UX)

Banking Change Management through HCD

Massive change management is taking place across all sectors of British banking over the last three years driven by buy outs and mergers, some by efficiencies and a little more recently through questioning the nature and controls around risk management.