Karl A L Smith

human knowledge belongs to the world

Month: September 2023

Customer Agility Framework ™ soft launch

The Customer Agility Framework ™ is being soft launched on the 29th of September 2023 through an interactive website https://customeragilityframework.com/ a companion website with the business benefits case was previously launched https://customeragility.com/. There will be a Customer Agility Framework ™…

What is Customer Agility ™

Customer Agility ™ is an evolution upon prior understandings of Customer Agility so that the entire organisation is focused on delivering the best possible experience to the end customers as part of both the requirements process and the organizational design….