#UI and #UX are not #interchangeable
It’s just the most embarrassing thing to hear intelligent people say UI/UX. It makes professional people cringe because your left wondering should you care that they are exposing ignorance or just let them get on with sounding like an idiot….
Interview with a #User #Experience #Guru part 2
User Experience (UX) why is it important? User experience is so important because it enables client companies to get to the heart of their relationship with their customers without the marketing glamor that hides how they really feel and what…
Being asked the #UX #Point of view #POV exposes #ignorance
The UX point of view is; we have no point of view that’s the point of UX (in fact it’s been created that way) any person who can offer a UX point of view (without actual user and business perspective)…
What is a #User in #Professional #UX?
What is a User in Professional UX? Below is a simple guide to find out if you have users involved in your project. A person who is part (employed or service team) of a contracted consultancy – IS NOT A USER A person…
An interview with a #User #Experience #Guru
User Experience (UX) looks pretty simple can anyone do it? No it’s a skill and knowledge based activity, I look for communicators with formal science qualifications (BSc, MSc or PhD), standards knowledge, creativity and genius level intelligence. Wow you need…
#Strategic and #lean #thinking in private investment and asset portfolio participants part 2
There are several types of on boarding that relate to both business and investors structure and size, their specific purpose for investing and their local regulatory constraints. The Main Participants I will be focusing on four main participants in this…
HTTP Error Code 418 I’m a teapot
1998 humor very much appeals even now. This code was defined in 1998 as one the IETF April Fools’ jokes, in rfc2324, Hyper Text Coffee Pot Control Protocol.
Five most #common #failures of business #change and #transformation projects
Ever since transformation and change were linked to technology some of the worst parts of both have been combined on a national level and within major companies. Giving users less functionality than they currently have and telling them it’s a…
#Strategic and #lean #thinking in private investment and asset portfolio management, part 1
This article is intended to review the current process problems that many investment and wealth management companies are attempting to solve. For many years these businesses have been wreathed in secrecy regarding how they do, what they do, often this…
British Airways security update stops ticket sales
I just logged into my BA account to book a ticket, but BA does not want my business because they have implemented new security without thinking about the impact on users. After making my selection I’m shown the page below…
Do #eCommerce #analytics prove #customer #affiliation?
Analytics for e-Commerce can be split between two contrasting and not necessarily companion aspects. analytics of success in terms of market development, profile or response through hit or link ratings analytics of sales or revenue Dependant upon the purpose of a company’s…
UCD2012 Conference in London 9th to 10th November view from a chair
After a year and a half of planning and work UCD2012 is almost due to start. It started as a conversation on Linkedin for me, then for a while between contacts became all consuming to make it happen. As a…
#Agile #User #stories is a #UX #method
User stories is another name for a Cognitive Walkthrough I have been involved in Agile for a very long time, mainly because it uses methods from the human computer interaction scientific process (CHI/HCI). Organizational Agility and Business Agility Group (27,000…
#Blended #program #management #Prince and #Agile methods Part 1
Blended Program Management I have been involved in project and program management since 1989 across various sectors and more recently have been focused in banking and finance. I have experience in Prince and Agile methodologies and will expand on the blending…
5 #UX #lies, damn lies and absolute #myths
1. Anyone can do user experience, nope! I meet a lot of people claiming to do user experience, process and deliverables aside, they don’t have a usability background so they cannot do real user experience. User experience is a personal…
#Holistic #UX #Customers don’t think or interact along #channels
Business management does not reflect customer (users) activity The management of a businesses online presence is broken up into various channels in order to simplify the management, responsibility and accountability for overall effectiveness and value. However customers (users) are unaware…
6 ways to keep your #identity #secure #online
Think about what your doing, security is a choice I have been using the Internet for years in fact long before the world wide web became available but one thing has always mystified me; Why do people willingly give away…
Mobile is now Slowbile, mobile experience is destroying user experience (UX)
I like many other people love to use my mobile phone to view the web, contact friends through mobile applications and keep up to date. But recent changes by companies are driving me nuts; it’s so bad that I’m considering…
#UX Roles vs #IA Roles
This is just a quick post showing the basic level differences between User Experience (UX) Roles and Information Architect (IA) Roles. I’m working on a full model post as well, but that is still being written. User Experience (UX) Roles….
#UI is not #UX
There seems to be a huge level of confusion around user experience (UX), but one of the key things is that the user interface is not the user experience architecture. User Interface – what the user sees Interface Logic –…
#Information #Architecture (IA) the #classification of #information Part 2
Given the response from the last post I’m going to take the educational publishing example a bit further, if I have time before my next contract I will also create an investment banking example. I am also being asked for…
Mobile applications move towards the sinister, data connections without asking permission!
I finally upgraded my iPhone to the 4S from the 3GS (with the go slower shutting down for no reason capability!!!). Anyway I thought I should get some new games for some relaxing time while travelling. But I found was…
Save 35% ££ on banking change, requirements gathering should take no more than six months
Requirements gathering in Banking change programs are over detailed, over long and for the most part undeliverable. There is and has been a huge requirement for change in British banking for several years as senior bankers have sought to lever…
#Information #Architecture (IA) is not another name for #User #Experience (UX)
IA is not another name for UX User experience (UX) and Information Architecture (IA) are very different and have separate skill sets, processes and outputs. I often talk to people who add IA on the their CV as if it’s…